Words can have a lasting effect—especially in disability services. Language shapes how people are seen, heard, and valued. When used without care, it can create distance, reduce dignity, or cause harm.
National Disability Services (NDS) has released a set of short films as part of its Positive Cultures series. Each video highlights an area of service culture that affects safety, respect, and inclusion. Film 7, “The Way We Use Language,” asks teams to reflect on everyday words, labels, and tone.
This article outlines the purpose of the film, what it covers, and how to use it in real workplace settings.
About the Film Series
The eight-part series was created under the Zero Tolerance Initiative, a long-term NDS project supporting safer services and stronger human rights outcomes. The series is designed for wide use across disability organisations—by workers, managers, board members, families, and people with disability.
Each film includes guided reflection questions. These are intended to help viewers start safe conversations about practice, culture, and values within their team.
Acting NDS CEO David Moody said the series helps organisations identify how to improve service culture at a time of system change and increasing public accountability.
What Film 7 Covers – The Way We Use Language
The focus of this film is how language impacts how people are treated and seen. It asks teams to consider:
- Are the words we use respectful and clear?
- Do we describe people by their disability instead of their identity?
- Do we talk to people, or about them?
- Are support roles using terms that reinforce stereotypes?
The film encourages teams to pause and think about tone, phrasing, and language habits that may go unchallenged. This includes both written and spoken communication used in day-to-day support.
Changing language use may seem small, but it plays a major role in dignity, trust, and inclusion.
Using the Film in Workplace Conversations
To apply the film in practice, schedule a team session with the following steps:
- Agree on ways to shift habits in daily practice, documents, or service materials
- Watch the film together without interruption
- Use the provided reflection questions to guide discussion
- Ask team members to share examples of language that felt helpful—or not
- Identify any common terms that may need updating or review
If needed, follow up privately with individuals who may feel discomfort or uncertainty around what was shared.
These sessions are not about blame—they are about understanding how small choices in language affect relationships and outcomes.
Tips for Safe Group Discussions
NDS recommends the following preparation tips when using the films:
- Choose a time and setting where participants feel safe to speak
- Nominate a neutral facilitator who can keep the space open and on track
- Allow extra time for people who may need longer to share
- Provide written resources or guides for those who prefer quiet reflection
- Share mental health support contacts in case of distress
If issues arise, staff can speak with a manager, team leader, or a trusted person. Lifeline (13 11 14) offers 24-hour crisis support if needed.
FAQs
What is the focus of Video 7 – The Way We Use Language?
It highlights how everyday words in services affect how people are seen and treated.
Who is the film for?
All members of disability service organisations, including staff, boards, participants, and families.
Can the film be used in team development?
Yes. It is designed to support open, safe discussions about values and communication.
Where do I find the video and guide?
Visit the NDS Zero Tolerance resource page to view all eight films and download the discussion guide.
What if the discussion brings up personal experiences?
Follow up privately. Provide support options such as Lifeline or internal mental health contacts.
Supporting Better Language in Practice
ConnectAbility Australia works with teams to strengthen communication and support respectful language use across all service levels. Whether you’re reviewing staff language, updating materials, or running a team session, we can assist with practical tools to apply what the film teaches. Let us know if you need help planning a conversation or improving internal culture through language awareness.
