Disability service providers have a duty to create safe environments where people feel respected and supported. Without clear information on where to get help, individuals may hesitate to raise concerns or access available resources.
National Disability Services (NDS) launched a series of short films to support better communication and values within organisations. These films are designed to prompt discussions around inclusion, rights, and safety at every level of service.
This article reviews the sixth film in the series, titled The Right Supports, which highlights the importance of knowing where and how to access trusted assistance.
About the Film Series
NDS developed the eight-part series as part of its Zero Tolerance Initiative, an ongoing effort to uphold the rights of people with disability and prevent abuse, neglect, and harm.
Each film focuses on a core aspect of workplace and service culture, offering questions at the end to guide discussion among staff, participants, leaders, and families.
The project encourages reflection, shared learning, and practical change across the sector. It supports the broader response to the Disability Royal Commission and ongoing sector reform.
Key Themes in Video 6 – The Right Supports
The sixth film in the series highlights the need for individuals to be aware of and confident in accessing different types of support. It’s not enough for support to exist—they must also be visible, understood, and encouraged.
Types of support discussed include:
- Peer relationships within the service
- Independent advocacy
- Specialist counselling
- Community and family input
- Police or legal protection where necessary
Acting NDS CEO David Moody said the films open space for essential conversations that lead to better safety and service quality.
You can view the full video and support materials on the official NDS resource page.
Supporting Conversations at Work
To use this video effectively, NDS recommends a few basic steps to keep conversations productive and respectful:
- Choose a quiet time and space with no distractions
- Allow everyone a chance to speak without being rushed
- Nominate someone to guide the discussion
- Offer follow-up opportunities and pathways to extra support
- Be prepared in case the topic brings up distressing issues
Where needed, participants can seek help from a supervisor, peer, or someone they trust. External support is available from Lifeline at 13 11 14, which provides 24-hour confidential assistance.
FAQs
Who should view this video?
It’s relevant for staff, service users, families, and board members involved in disability support settings.
Is this film suitable for team discussions or training?
Yes. It includes practical prompts to support reflection and group learning.
Where can I find the guide or other videos in the series?
Visit the NDS Zero Tolerance Initiative page to access all videos and resources.
What should I do if the conversation becomes difficult?
Encourage participants to take a break or speak privately with someone they trust. Lifeline and internal support options should be made available.
Does this series support organisational compliance?
It supports best practice by promoting values like safety, respect, and clear access to help—aligned with current sector expectations.
Need Help Applying These Tools?
ConnectAbility Australia helps services run meaningful conversations using sector-supported resources. Contact us if you need support in applying the films or developing a safer service environment.
